Refund policy

RIGHT TO RETRACT

The Customer has a period of 14 calendar days from receipt of his order without having to justify reasons or pay penalties.

The Customer must then inform Palympe directly by email (manon@palympe.fr). In addition to this, you need to know more about it.

EXCHANGES / REFUND

Return or exchange policy: The Customer has 14 days after receipt of the package to return their items if they do not like them or if the size is not suitable. The customer can exchange the product with a similar item or get a refund. The Customer must contact Palympe by email (manon@palympe.fr) to find out the procedure to follow.

Return costs are the responsibility of the Customer and reimbursement is made within 30 days maximum after receipt of the return package. Palympe will refund using the same means of payment as that used by the Customer when paying for their order.

In addition to this, you need to know more about it.

The Customer undertakes to return unused, unstained, unwashed products with their label intact and their original packaging. These conditions not respected, Palympe will return the package to the Customer.

In case of loss of the package by the transport company, Palympe cannot be held responsible, no refund will be made.